Customer care and satisfaction are two top priorities at Acceletronics, the world’s largest employee-owned and independent linear accelerator service company. Our values of customer service are deeply engrained in our corporate culture and for us, customer service means:
– Doing the job right the first time, on time
– Fulfilling promises made to the customer
– Measuring success based on performance and customer satisfaction
– Creating a worry-free experience for our customers
We are proud of these values that we feel make our company stand out among competitors and we are happy to work with our customers to meet their evolving needs. For example, we assisted our customers at Charles Cole Memorial Hospital in Coudersport, Pennsylvania to provide a solution for their Varian linear accelerator, all while working within their budget.
“Acceletronics has been our service provider since selling us our Varian linear accelerator quite a few years ago. The machine has been a reliable work horse, but when we received an end-of-life notification from the manufacturer, we thought there would be no alternative but replacing the entire linear accelerator. Frankly, that didn’t suit our business plan [at the time],” said Edmond Hardesty, executive director of ancillary services. “Acceletronics solved our dilemma by providing a cost effective upgrade to replace the obsolescent Mark MLC hardware, using current technology for a fraction of the price that it would have cost for all new equipment.”
The experts at Acceletronics are thrilled to assist our customers to find innovative and affordable solutions to meet their linear accelerator equipment needs. We provide 24/7 support 365 days per year, and take pride in our level of customer care. For more information about how you can experience the Acceletronics difference, visit our website or call us toll-free at 1-800-543-5144.