At Acceletronics, our goal is to provide quality products and unparalleled customer service. As a customer, you expect the best, so we make sure to hire the best.
Providing quality customer service is at the core of everything we do at Acceletronics, and your satisfaction is most important. We believe customer service is being able to:
– Do the job right the first time, on time
– Keep promises
– Measure success based on performance and customer satisfaction
– Make the experience worry-free
– Safeguard your interests
In order to meet and exceed these expectations, we hire knowledgeable and passionate employees. We want field service engineers that will not only have the experience to offer quality products and service, but also the drive to continue learning. Here are some reasons that our employees are the best:
Quality Assurance – All new employees complete an ISO 9001:2008 compliant training curriculum at its training facility in Michigan. Designed to create an effective quality assurance system, ISO 9001:2008 outlines the requirements for quality management systems. By requiring all employees to complete this training curriculum, we are ensuring that you get the best quality available. In addition to the ISO:9001-2008 training, Acceletronics offers an in-house training school that allows employees to continue their manufacturer training.
Up-to-date Training – Our field service engineers are properly trained in the latest technology to ensure that you receive the most up-to-date products and services. If a new model comes out, knowledge is immediately transferred to our field service engineers. As a result, our field service engineers are experts in all linear accelerators, including Varian®models.
Service 24/7 – At Acceletronics, we understand that service or product issues can arise at any moment. Our knowledgeable technology specialists are available to assist 24/7, 365 days of the year. If you ever have any emergency service needs, call 1-800-626-8704 or email firstname.lastname@example.org. For those needing hands-on assistance, we have field service engineers less than four hours away from two-thirds of the nation’s radiation oncology centers.
These are just a few of the many reasons that our employees are the best. Experience firsthand our exceptional customer service. Call 1-800-543-5144, email email@example.com or visit the Acceletronics website today!